I am a technical writer specializing in software documentation including print user guides and online help systems. I have over ten years experience developing user-centered information, in particular user assistance for business applications software such as enterprise resource planning (erp) systems. Through this work, I have also developed extensive experience in business process modeling for both quality management and business process reengineering.
In addition to my industry experience, I have also taught technical writing at the university level.
Because I thoroughly enjoy my profession, I spend a fair amount of time in professional development. Most recently, I completed a Master of Science degree in Technical Communication within the Department of Human Centered Design and Engineering at the University of Washington Seattle.
My professional interests include the following areas of technical communication:
- Software documentation, especially online help and embedded assistance
- Usability and human-computer interaction
- Graphic design and typography
- Business process analysis
- Knowledge management
In my consulting work I currently focus on designing and developing online Help for the Web, Apple Macintosh OS X, and iPhone/iPad iOS platforms.
