James Cline
Technical Communication

• Experience – Over ten years experience in technical documentation, training, and graphic design.
• Enterprise knowledge – Nearly six years experience documenting business software applications for enterprise resource planning (erp), supply chain management, materials handling, warehouse management, electronic data interchange, and business intelligence.
• Process orientation – Solid understanding of business process improvement and reengineering including total quality management and process mapping.
• Leadership in information development – Highly skilled at developing and implementing the processes, standards, and techniques that help technical publications groups produce high-quality information products efficiently and consistently.

Principal, James Cline Technical Communication
A technical communication consultancy, Taipei, Taiwan; 2008–Present

• Provide freelance technical writing and editing services to individuals, governments, and businesses.
• Design and develop online Help for the Web, Apple Macintosh OS X, and iPhone/iPad iOS platforms.

Solutions Architect, Sakson & Taylor, Inc.
A technical communication consulting firm, Seattle, WA; 2005–2007
(Sakson & Taylor was acquired by Aquent in 2006.)

• Analyzed customer needs and designed solutions for technical communication, training, and web development projects.
• Planned projects including costs, resource needs, schedules, and statements of work. Streamlined project estimating by introducing the use of Microsoft Project to the cost-estimating process.
• Wrote proposals that resulted in nearly $2 million in new consulting business.
• Refined internal work processes and methodologies for the content development, learning, and web development practices.

Graduate Teaching Assistant, University of Washington
Technical Communication Department, Seattle, WA; 2003–2004

• Taught four sections of Advanced Technical Communication and Oral Presentation (TC 333) to engineering students. Consistently received high marks for instructor contribution and effectiveness.
• Provided instruction in format and style of technical information, including correspondence, letter reports, recommendation reports, and proposals.
• Covered principles and techniques of oral presentation, including organization, delivery, and use of visuals.

Lead Technical Writer, Memec
A global semiconductor distributor, San Diego, CA; 1997–2003
(Memec was acquired by Avent, Inc. in 2005.)

• Designed and authored release notes, user guides, online help, glossaries, and intranet sites explaining enterprise software including enterprise resource planning (erp), supply chain management, materials handling, warehouse management, electronic data interchange, enterprise reporting, and business intelligence.
• Designed templates and defined standards for all internal user documentation including online help, release notes, and user guides.
• Created processes and tools to manage documentation projects including a house style guide, template guide, process guide, setup procedures guide, release checklists, and projects database.
• Developed Memec's internal documentation group. Recruited, trained, and supervised team of four writers.
• Authored a functional analysis of Memec Americas' erp system for use in comparing the systems installed in Europe and Asia. Traveled to Munich, Germany, as part of team tasked with developing a common, global erp system.
• Improved project management by introducing Memec to eRoom, a workgroup collaboration tool. Memec adopted eRoom as its global standard for IT projects.
• Improved software usability and reduced rework by introducing paper-prototyping to Memec's software development process.
• Selected as lead writer and editor for Memec's global implementation of J.D. Edwards' OneWorld erp system. Worked with Finance team to model accounting, credit, and finance processes using ProVision Workbench and Solution Modeler.

Freelance Copywriter and Consultant, Miriello Grafico
A graphic communication firm, San Diego, CA; 1997

• Wrote technical marketing copy for Hewlett-Packard's large-format, inkjet printers.
• Created project plan for national marketing campaign.
• Set up and configured Clients & Profits studio management software. Trained staff.

Studio Manager, Sisti Creative Services
A graphic design and advertising studio, San Diego, CA; 1994–1997

• Wrote client and supplier correspondence and business communication pieces, including presentations, agency review questionnaires, and direct mail. Also edited and wrote packaging, sales, and advertising copy on occasion.
• Optimized work processes and created relational database applications to manage studio workflow including contact management, job estimating, invoicing, materials tracking, and job status reporting. Instituted work orders to improve job management and tracking. This system enabled a five-person studio meet tight deadlines on multiple, simultaneous projects numbering up to sixty per month.
• Set up accounting system for financial reporting and job costing. Performed all bookkeeping and accounting including preparation of financial statements.

Technical Writer, Itec Training and Communication
A corporate training consulting firm, Lakeside, CA; 1991–1993

• Authored white papers on personal development training in organizations emphasizing lean production, flattened hierarchies, and total quality management.
• Wrote abstracts in corporate training, management, and industrial psychology.
• Authored tutorials and proposals

• Print publishing: FrameMaker, Word.
• Online publishing: Acrobat, Dreamweaver, FrontPage, HomeSite, RoboDemo, RoboHelp, TopStyle.
• XML authoring: XMLSpy, Oxygen.
• Graphics: Fireworks, Flash, PaintShop Pro, Photoshop.
• Presentation: PowerPoint, Keynote.
• Font management: Adobe Type Manager Deluxe, FontAgent Pro.
• Publications management: Access, Excel, FileMaker Pro, Project.
• Organizational and process modeling: Inspiration, OmniGraffle, ProVision Workbench, Visio.
• Markup languages: HTML, XHTML, CSS, XML, XML Schemas & DTDs, XSLT.
• Programming/scripting languages: C/Bourne shell, SQL, JavaScript.
• Operating systems: Macintosh, Unix, Windows.

• University of Washington, College of Engineering, M.S. Technical Communication, GPA 3.98.
• University of California at San Diego (UCSD) Extension, Specialized Certificate in Web Publishing.
• UCSD Extension, Specialized Certificate in Copyediting.
• San Diego State University, Certificate in Technical and Scientific Writing.
• Goethe-Institut (Freiburg, Germany), Certificate in German.
• Brown University, B.A. Classics, Magna Cum Laude, GPA 3.74.

• Souther & White Scholarship/STC Puget Sound Chapter.
• Graduate Teaching Assistantship, University of Washington, Seattle.
• Goethe-Institut Scholarship.
• Brown University/LaFayette S. Foster Greek Prize.
• Rohr Industries Full-Tuition Scholarship to Brown University.

• Souther & White Scholarship/STC Puget Sound Chapter.
• Graduate Teaching Assistantship, University of Washington, Seattle.
• Goethe-Institut Scholarship.
• Brown University/LaFayette S. Foster Greek Prize.
• Rohr Industries Full-Tuition Scholarship to Brown University.

• German
• Mandarin Chinese